Custom jewelry orders are shipped from our studio in Orlando, FL and all home and living orders are automatically routed to our production partner and shipped directly from their warehouse. Please note that this studio only accepts orders within the United States at this time.
Upon placing your order, please allow up to 2 to 5 business days for it to be processed. There will be constant communication with you throughout the entire process. You will receive email notifications upon placing your order, as well as updates on when it has been completed and shipped (with tracking information).
Shipping costs vary by product and are calculated in the shopping cart. Orders are shipped via United States Parcel Service (USPS) and occasionally FedEx.
You may return most items within 14 days of receipt for a full refund. We’ll also pay the return shipping if the return is a result of our error (you received an incorrect or defective item, etc.).
If you need to return an item, please send an email to email@example.com and you’ll receive a prompt response with instructions for returning the product